With 86% of card disputes believed to be fraudulent, and a rate of growth in the double digits, it’s no wonder the FBI views friendly fraud as the third biggest problem in ecommerce today. Unfortunately, friendly fraud stems from a spectrum of behaviors that are challenging to detect. Beating this threat requires implementing solutions capable of addressing it in real time to eliminate disputes once and for all. The good news? We can help.
Download "The Faces of Friendly Fraud" and discover six best practices for controlling the damage from merchants who have tackled this problem head-on.
Report highlights include:
- The impact of friendly fraud on false declines.
- Consequences for cardholders, merchants, and issuers.
- Case study results from online gaming and airline merchants.
- Six best practices to eliminate friendly fraud and improve the customer experience.