---
title: "Case Study: The Faces of Friendly Fraud"
description: fraud prevention, eliminate chargebacks, recover revenue, stop fraudulent orders
---

[![mc--logos@2](https://hs.ethoca.com/hs-fs/hubfs/Website%20icons%20and%20images/mc--logos@2.png?width=121&height=76&name=mc--logos@2.png "mc--logos@2")](https://www.ethoca.com/)

[![new-logo-HS](https://hs.ethoca.com/hs-fs/hubfs/new-logo-HS.png?width=786&height=268&name=new-logo-HS.png "new-logo-HS")](https://www.ethoca.com/)

[Contact us](https://hs.ethoca.com/connect-with-an-expert?hsLang=en)

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# The many faces of friendly fraud

## **You Can Win the War on Friendly Fraud**

With 86% of card disputes believed to be fraudulent, and a rate of growth in the double digits, it’s no wonder the FBI views friendly fraud as the third biggest problem in ecommerce today. Unfortunately, friendly fraud stems from a spectrum of behaviors that are challenging to detect. Beating this threat requires implementing solutions capable of addressing it in real time to eliminate disputes once and for all. The good news? We can help.

**Download "The Faces of Friendly Fraud"** and discover six best practices for controlling the damage from merchants who have tackled this problem head-on.

Report highlights include:

- **The impact of friendly fraud on false declines.**
- **Consequences for cardholders, merchants, and issuers.**
- **Case study results for online gaming and airline merchants.**
- **Six best practices to eliminate friendly fraud**

### Download the Research Report

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© 2025 Mastercard. All rights reserved.  
Mastercard is a registered trademark, and the circles design is a trademark, of Mastercard International Incorporated.

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