What You Don't Know About Chargeback Rule Changes Can Hurt You

Chargeback Rules Have Changed. Are you Ready?

To keep pace with the evolving world of dispute and fraud related chargebacks, sweeping regulatory changes have been made to Visa's chargeback processing rules. These include updates to reason codes (some are going away), the timeframe allowed to represent (reduction from 45 days to 30) and merchants being limited to one 'pre-arbitration'.

These new regulations went into effect in April 2018 and all stakeholders (merchants, issuers, acquirers, processors and more) need to be informed and ready to move forward.

The best way to do this? Watch our webinar!

Recorded Date: January 30th at 1:00pm EST


  • Julie Fergerson, SVP Industry Solutions at Ethoca
  • Mike Pullen, Representment Specialist at Ethoca

Here's a sneak peak at 5 key things we covered:

  • The rules of the chargeback game change April 15th. What do you need to know before then?
  • Reason Code 75 “Transaction Not Recognized” will be retired. What does this mean for your business?
  • Chargeback codes completely changing format. How will they be organized?
  • Time to resolve disputes for merchants will be cut by one-third. Can you keep up?
  • An issuer’s magic chargeback number for e-commerce transactions is 35. What do we mean by this?

To Watch the Webinar, fill out the form to the right.

To read the summary article, click here.