Ethoca’s Andre Edelbrock and a star cast of industry experts discuss the new reality of managing fraud and disputes, and the increasing need to arm customers with detailed transaction information – whenever and wherever they need it.
Topic: customer experience, friendly fraud, disputes
Amid a global pandemic and increasingly sophisticated levels of cyber fraud, this year has shown how we can adapt and address challenges quickly and effectively. This webinar covers what we’ve seen and learned in 2020 and what to look for in the ever changing cybersecurity and fraud landscape.
Topic: fraud, chargebacks
Ethoca’s Keith Briscoe explores how visual information (like clean descriptions and clear merchant logos) in digital banking applications can reduce this growing problem and greatly improve the payments experience and ecosystem.
Topic: customer experience, disputes
Ethoca’s Mike Pullen provides a comprehensive overview of the recent changes to the chargeback landscape, identifies new events on the horizon that merchants need to know about and outlines the strategies they need to implement to protect themselves.
Ethoca’s Steve Durney presents the latest industry statistics and predictions for friendly fraud, demonstrates case study results from businesses who are successfully turning the tide, and reveals best practices for those looking to do the same.
Topic: Friendly fraud
False claims are a growing problem. One of the most common causes: Transaction confusion. But, what if there was a way to provide much-needed clarity while increasing cardholder satisfaction? Enter digital receipts. Learn how digital receipts work to improve customer experience and decrease costs.
Topic: Digital receipts
There is an increasing demand from consumers for more transaction information. Merchants need to deliver on this to improve customer experience while reducing cases of friendly fraud. Ethoca along with industry experts outline what merchants need to know and how to give consumers what they want.
Topic: Customer experience, Friendly Fraud
This forward-looking presentation from Ethoca’s Steve Durney will reveal the results of his investigation into this growing trend around unauthorized IoT device purchases, outline the potential pitfalls and list the steps that merchants should take to ensure they’re protected.
Topic: IoT, Friendly Fraud
A wave of chargebacks is headed towards merchants – spurred by the disruptive impacts of the coronavirus. No business is immune, and preparing for the ‘new normal’ is critical. Join Ethoca’s Brett Small as he reveals key learnings from the APAC region that witnessed the first coronavirus-fueled chargeback spike.
Ethoca, in partnership with Aite Group, conducted a survey of cardholders and issuers to explore the digital solutions that could best bring an end to transaction confusion and stop unnecessary disputes, chargebacks and friendly fraud. This webinar will cover the results of this new research.
Topic: Customer experience, Disputes, Chargebacks
Chargebacks and overall disputes are plagued with inefficiencies and antiquated processes not built for the digital age. Mastercard has set out to develop a robust dispute resolution product suite rooted in a strategy of “collaboration enablement” through their acquisition of industry-leader Ethoca.
Topic: Disputes, chargebacks
The payments ecosystem is at a crossroads. To date, the focus has been stopping fraud, but this journey is coming to an end. The new destination? Improved customer experience! That means more data available when and where users want it, smarter security and most of all less purchase friction.
Topic: Customer experience, Fraud
In March of 2016, Ethoca brought together some of the world’s top ecommerce retailers and banks to create the Friendly Fraud Task Force. Its purpose: Define, measure and – for the first time – solve the ever growing friendly fraud problem. After years of work, we’re excited to share the group’s initial findings.
Topic: Friendly Fraud, Disputes
Este ultimo ano hizo con que muchos comercios – sobre todo aerolíneas y agencias de viajes – tuvieran que adaptarse rápidamente. Ahora que 2021 está llegando, mejorar la experiencia del cliente y utilizar una estrategia digital será mas importante que nunca.