---
title: Unlocking the Power of the Post Transaction Experience
---

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# Research Report Improving the Dispute Experience: Transparency is Power

![aite-logo-wt](https://hs.ethoca.com/hubfs/aite-logo-wt.png) ![ethoca_wordmark_375C-rev-white-2](https://hs.ethoca.com/hs-fs/hubfs/ethoca_wordmark_375C-rev-white-2.png?width=143&name=ethoca_wordmark_375C-rev-white-2.png)

### What do cardholders want when it comes to the post-transaction experience? Download Aite’s latest research report - sponsored by Ethoca - and find out!

Issuers and merchants alike have worked tirelessly to create seamless transaction experiences – but when it comes to the post-transaction lifecycle, there’s still room for improvement.

What exactly are cardholders after? Until now, this question has gone unanswered. Luckily, Ethoca commissioned Aite Group to conduct in-depth research of banks, merchants, and over 1,000 consumers to finally shed light on the topic. This insight – combined with the proper tools and expert execution – is exactly what payments stakeholders need to propel their business into the new decade.

#### **Download the report to learn:**

- When and where cardholders are looking for more information on their purchases
- How effective clear transaction details are at reducing disputes
- What’s causing cardholder frustration with the current dispute resolution process
- The value consumers place on tools that improve these processes
- How moving dispute resolution upstream significantly reduces costs and improves customer experience
- The strategies and solutions available to businesses today

### Get your Free Aite Report

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