---
title: The chargeback window of opportunity
---

[![mc--logos@2](https://hs.ethoca.com/hs-fs/hubfs/Website%20icons%20and%20images/mc--logos@2.png?width=123&height=77&name=mc--logos@2.png "mc--logos@2")](https://www.ethoca.com/)

[![new-logo-HS-1](https://hs.ethoca.com/hs-fs/hubfs/new-logo-HS-1.png?width=700&height=239&name=new-logo-HS-1.png "new-logo-HS-1")](https://www.ethoca.com/)

![The chargeback window of opportunity](https://hs.ethoca.com/hubfs/Chargebacks%20Web%20Header%20no%20copy.jpg "The chargeback window of opportunity")

# The chargeback window of opportunity Trend report 2025

 

​How can you resolve chargebacks faster to help save time and lower costs?​

Chargebacks are set to increase 24% by 2028. Traditional dispute management systems are struggling to cope – leading to high costs and negative customer experiences. But for businesses willing to embrace new tools, this could bring an exciting window of opportunity to streamline chargeback operations, lower costs and speed up dispute resolution time.  ​

**Key survey findings​**

• 324M chargebacks expected by 2028  
• Merchants identify 45% of their chargebacks as fraudulent  
• Digital purchases represent 63% of merchant transactions

 Leveraging new research from Datos Insights – which included qualitative and quantitative interviews across the U.S., U.K., Brazil and Australia – the report explores:​

• Global and regional chargeback forecasts   
• Key trends driving the rise in chargebacks   
• Industry-specific chargeback data  
• Current dispute management processes   
• Solutions for improvement

**Download the report to discover the window of opportunity.**

© 2025 Ethoca. All rights reserved.  
© 2025 Mastercard. All rights reserved.  
Mastercard is a registered trademark, and the circles design is a trademark, of Mastercard International Incorporated.

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