---
title: 2024 Payments Outlook Report
---

[![mc--logos@2](https://hs.ethoca.com/hs-fs/hubfs/Website%20icons%20and%20images/mc--logos@2.png?width=123&height=77&name=mc--logos@2.png "mc--logos@2")](https://www.ethoca.com/)

[![new-logo-HS-1](https://hs.ethoca.com/hs-fs/hubfs/new-logo-HS-1.png?width=700&height=239&name=new-logo-HS-1.png "new-logo-HS-1")](https://www.ethoca.com/)

![2024-Outlook-Hero-1](https://hs.ethoca.com/hs-fs/hubfs/2024-Outlook-Hero-1.png?width=2000&height=846&name=2024-Outlook-Hero-1.png "2024-Outlook-Hero-1")

# 2024 Outlook Report

![4x3_mockup_report-2](https://hs.ethoca.com/hs-fs/hubfs/4x3_mockup_report-2.png?width=2000&height=1305&name=4x3_mockup_report-2.png "4x3_mockup_report-2")

## The digital landscape is more dynamic than ever

With the payments landscape facing a myriad of changes, it’s important to focus on initiatives that will make a positive impact on your business, such as customer satisfaction, operational efficiency, and bottom-line revenue.

Our latest report looks at trends we expect to see in 2024 shaping the way businesses approach both fraud and digital experience. 

## Real insights

![mc_icon_Agile_grn](https://hs.ethoca.com/hs-fs/hubfs/mc_icon_Agile_grn.png?width=84&height=84&name=mc_icon_Agile_grn.png "mc_icon_Agile_grn")

### 337 million

Estimated global chargeback volume by 2026

![mc_icon_Document-Details_grn](https://hs.ethoca.com/hs-fs/hubfs/mc_icon_Document-Details_grn.png?width=85&height=85&name=mc_icon_Document-Details_grn.png "mc_icon_Document-Details_grn")

### 50%

Of consumers investigated a purchase they made in the last 12 months

![mc_icon_Customer-Service_grn](https://hs.ethoca.com/hs-fs/hubfs/mc_icon_Customer-Service_grn.png?width=85&height=85&name=mc_icon_Customer-Service_grn.png "mc_icon_Customer-Service_grn")

### 24%

Of purchase inquiries were the result of unrecognized purchases

 

![mc_icon_Fraud_grn-1](https://hs.ethoca.com/hs-fs/hubfs/mc_icon_Fraud_grn-1.png?width=84&height=84&name=mc_icon_Fraud_grn-1.png "mc_icon_Fraud_grn-1")

### $28.1 billion

Estimated global CNP fraud losses by 2026

![2024 Outlook Inline](https://hs.ethoca.com/hs-fs/hubfs/2024%20Outlook%20Inline.jpg?width=500&height=334&name=2024%20Outlook%20Inline.jpg "2024 Outlook Inline")

## At second glance

Our report looks at data and insights from across the industry to provide s**trategic insights for issuers and merchants looking to reduce their fraud and chargebacks and improve their customer satisfaction in 2024. **

## Download the report. 

Get the latest insights shaping the payments landscape. 

© 2025 Ethoca. All rights reserved.  
© 2025 Mastercard. All rights reserved.  
Mastercard is a registered trademark, and the circles design is a trademark, of Mastercard International Incorporated.

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}
```