Online Disputes Are Surging — What Merchants Are Doing to Prevent Them

54% of consumers are shopping online more than they were pre-pandemic—and online disputes are surging.

Ethoca, a leader in chargeback prevention, has partnered with PYMNTS.com to produce a 2022 industry report that is vital for merchants who do business online.

The past two years have been a watershed moment for eCommerce, but the rise in online purchases has triggered an unexpected consequence: a surge in both transaction disputes and chargebacks.

Tackling The Chargeback Surge: How eCommerce Merchants Are Doubling Down On Disputes And Chargebacks, surveyed a panel of consumers and merchants across Australia, the U.K. and the U.S. to learn more about the factors contributing to the surge in transaction disputes and how local merchants are planning to tackle that surge.